Refund and Return Policy

1. Overview

Our goal is to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with a comprehensive Refund and Return Policy.

2. Return Eligibility

  • Returns are accepted within 30 days of the delivery date.

  • To be eligible for a return, the item must:

    • Be unused and in the same condition as received.

    • Be in the original packaging, including all accessories and manuals.

    • Have proof of purchase, such as an order confirmation or receipt.

  • Certain items, such as custom-made, clearance, or perishable goods, may be ineligible for returns. This will be clearly noted on the product page.

3. Return Process

  1. Contact Us: Initiate a return request by contacting our support team at [support email] or [support phone number]. Include your order number, product details, and reason for the return.

  2. Approval: Once your return request is approved, we will provide detailed instructions for returning the item.

  3. Shipping: Ship the item back using the instructions provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).

  4. Inspection: Once we receive the item, it will be inspected to ensure it meets return eligibility criteria.

  5. Refund: If approved, a refund will be processed to your original payment method within 7-10 business days.

4. Refund Policy

  • Full Refunds: Granted for eligible returns in original condition and for items damaged or defective upon arrival.

  • Partial Refunds: May apply if:

    • The item shows signs of use or damage not caused by shipping.

    • Missing original packaging or components.

  • Non-Refundable Items:

    • Gift cards.

    • Clearance or final-sale items (unless defective).

5. Exchanges

  • Exchanges are allowed for defective or damaged items. To request an exchange, contact us within 7 days of receiving the item.

  • Replacement items will be shipped once we receive and verify the defective product.

  • Exchanges for different products, colors, or sizes may depend on stock availability.

6. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized items.

  • Items purchased as part of a clearance or final sale.

  • Digital downloads or software licenses.

7. Damaged or Defective Products

  • If you receive a damaged or defective product, contact us immediately with photos or videos documenting the issue.

  • We will cover the return shipping cost and offer a replacement or full refund.

8. Late or Missing Refunds

  • If you haven’t received a refund after the stated processing period, check with your bank or payment provider.

  • For further assistance, contact our support team with your refund confirmation details.

9. International Returns

  • Returns from international locations follow the same process, but customers are responsible for return shipping costs and any applicable customs fees.

  • Refunds for international returns may take longer to process due to customs clearance.

10. Contact Us

For any questions or concerns about our Refund and Return Policy, please reach out to us:

  • Email: info@imowave.com

  • Phone:  (636) 933-4930